Privacy Policy
At Delhi Hardwares (referred to as “we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Services Covered Under This Policy
This Privacy Policy applies to all services offered by Delhi Hardwares, including:
- Sale of hardware and construction materials
- Plumbing and electrical supplies
- Home improvement tools and equipment
- Paints, fittings, and accessories
- Online product browsing and purchase services
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address
- Billing and shipping address
- Payment-related information
b) Order Information
- Products purchased
- Order history
- Delivery details
- Transaction details
c) Technical Information
- IP address
- Browser type and device information
- Website usage data (pages visited, time spent, interactions)
3. How We Use Your Information
We use the collected information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Improve our products, services, and website experience
- Send order updates, invoices, or service-related communications
- Maintain records for accounting and legal purposes
We do not sell, rent, or trade your personal information to third parties.
4. Data Sharing & Third Parties
We may share limited information with trusted third parties only when necessary, including:
- Courier and delivery partners for order fulfillment
- Payment gateways for secure transaction processing
- Service providers that help operate our website
- Government or legal authorities if required by law
All third parties are required to maintain appropriate data protection and confidentiality standards.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Data loss or misuse
- Unauthorized disclosure
However, no online system can guarantee complete security.
6. Data Retention
We retain customer information only for as long as necessary to:
- Process orders and provide services
- Maintain transaction records
- Comply with legal and tax obligations
Customers may request updates or deletion of their personal information where applicable.
7. Cookies & Website Tracking
Our website may use cookies or similar technologies to:
- Improve website functionality
- Understand customer preferences
- Analyze website traffic and usage
You can disable cookies through your browser settings if preferred.
8. User Responsibilities
By using our website, you agree that:
- The information you provide is accurate and complete
- You will not misuse our website or services
- You will comply with applicable laws when using our services
9. Children’s Privacy
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
Delhi Hardwares reserves the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page with a revised date.
Continued use of our website indicates acceptance of the updated policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Delhi Hardwares